Shipping & Returns
Shipping Policy
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Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order.
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Please allow 1 - 4 business days from the time your order is placed for processing and verification.
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Once your order is fulfilled, you will then receive an email notification with your tracking information.
4. Shipping addresses cannot be changed. We will only ship to the shipping address
entered when the order was originally placed.
5.At the time once an order is placed, we are unable to alter or cancel it at this time. We
hope to have a cancellation window one day in the future.
*Shipping fees are non-refundable in the case of return to sender packages.
Return & Exchange Policy
Returns
Returns, refunds and/or cancellations are currently not allowed for online purchases.
If you would like to replace an item, you can reach out to our support team and request an exchange— please read further details below.
Exchange Policy
The merchandise must not be worn, altered or washed. Merchandise must be returned in its original condition, in its original packaging and accompanied by its original tags. Proof of purchase is required for all exchanges; no exceptions.
All exchanges must be authorized by us before exchanging merchandise. Simply contact our Customer Care team by emailing officialfrandy1@gmail.com within 5 business days of the order's delivery date. If authorized, domestic orders will be provided a prepaid shipping label if, and only if, there was a store error.
After receiving the merchandise, we require up to 5 business days to process the exchange.
Please Note: Merchandise returned damaged or without authorization may be rejected and sent back to the customer at the discretion of Frandy. Underwear, swimwear, and other merchandise marked final sale cannot be exchanged. Original shipping fees are not refundable. Customer will be responsible for providing their own return label unless they were sent the wrong item(s). (Store Error)
We currently do not accept exchanges currently.